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Why Shop with us

Why Shop With Us?

  • All products hand-picked and at the lowest prices

 We hand-pick every product we stock, to ensure they meet our customers’ expectations. We constantly monitor our competitors’ prices, and purchase direct from manufacturers. This allows us to bring the savings to you, and provide the ultimate value for money service.

  • FREE postage and packaging on all orders above £15

Any order placed of £15 or above (excluding the 3 for £15 promotion), with receive FREE postage and packaging. This will be sent 2nd class Royal-Mail (2-3 days). An option for 1st class, Next day and worldwide shipping is also available.

  • 100% discreet packaging and billing

All orders are packaged in either a plain brown bow or padded envelope. No logos or branding will be placed onto the packaging. No mention of the product you have purchased with appear on your bank statement.

  • Same day dispatch on all orders placed before 3pm

This applies to orders purchased Monday-Friday. Orders purchased on weekends and bank holidays will be dispatched on the next available working day. We use Royal-Mail for most UK orders, UPS or My Hermes my larger and international orders.

  • Next day, express and worldwide shipping available on all products

At the checkout you will be able to select a postage upgrade to suit your exact requirements.

  • FREE gifts on purchases of £30 or above

This is a unique service that we are proud to provide. Any order above £30 will receive a FREE gift. We will do our best to select a gift to compliment your purchase. The more you spend, the better your FREE gifts will be. It really is that simple.

  • 14 Day return policy

If you are not happy with purchase and would like to return it, we allow a 14 day return policy. The item must not be used, and any seal on the packaging must remain for hygiene purposes. This does not apply to fault products (please see below).

  • Up to 12 months quality guarantee on certain brands and products

In the unlikely event that there is a fault with your item please contact us at returns@essence-boutique.com or use the contact us form. We will do our best to resolve the problem for up to 12 months after your purchase.

  • Award nominated customer service

Our customer service team is here to answer any questions you have. We can help select and advise on the most suitable product for your requirement.

 

Our promise: We never over-inflate the RRP of our products. We obtain the RRP prices direct from our manufacturers and suppliers.